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Small ways to be a better Scrum Master

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There is a thin line between a ScrumMaster and a facilitator. A ScrumMaster doesn’t need to work on the user story or design solutions, but he or she should understand user stories, technology, and the people behind the project in order to become a better ScrumMaster. ScrumMasters are not event managers. Rather, a good ScrumMaster will remove impediments, and a better one will prevent the impediments from forming and affecting the team to begin with. How?  Start the day the right way Many who manage projects are tuned into their day on automatic pilot: They open the laptop and stare at the screen, usually reading their emails. Why? Because that is how we connect to ongoing work from where we left off yesterday. In order to become the better ScrumMaster, leave your seat and meet with the people around you. Team members, extended team members, and colleagues will ask us whether we've seen or read a particular email. Our answer will be no, but we can listen to their issues through imp